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Services

Total Equipment Protection

Comprehensive protection for your mobile device and everything on it.

Count on TEP to protect your device from loss, theft, damage or malfunction, secure your private data, and more.

Peace of mind: Covers virtually anything that can go wrong with your device, including loss, theft, damage and out-of-warranty malfunction. For more information click here.
Lower-cost device replacements: Don’t pay full retail price, which can cost hundreds of dollars, for a replacement device when you have TEP. To find out how much a device really costs, click here.
Hassle-free: File a claim online 24/7 at sprint.com/protection. To file a claim with TEP, click here.
Convenient Support: It something happens to your device, get help in store, over the phone or online. To find a store, click here.
Next-day replacement: Devices are typically shipped next business day. To file a claim with TEP, click here.
Protect private data: Smartphone and most feature phone customers can download the Protection App to locate and secure their lost or misplaced device. Have TEP? Download the free Protection app here.

Lost phone? Locate, lock, or clear it

Track a missing phone via the web, find it with an alarm, remotely lock it, erase your contacts and more with the TEP app - included at no additional charge.

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How to get it

Total Equipment Protection

  • Starts at $8/mo.
  • Devices eligible for enrollment within 30 days of new activation or upgrade.

Login and enroll now

Service and repair

More than 1,800 repair centers with 2,300 on-site experts solving more incidents in store than other providers.

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Get Support

Find answers to questions on device repair, replacement and protection.

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File a claim

Need a replacement phone? File a claim and get one the next business day with TEP.

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Track your claim

You can file and track the status of a TEP replacement claim online, 24/7.

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